The Ombudsman, as an impartial mediator, receives, investigates and settles complaints from long-term care residents, families, or facilities. The ombudsman program maintains a staff of volunteers who visit long-term care facilities on a regular basis and work with staff to improve the quality of residents' care. This service is housed at the Orange County Council on Aging located at 1971 E. 4th St., Ste. 200, Santa Ana.

The phone number is (714) 479-0107. This agency can also provide data on board and care facilities with previous offenses.